Law Enforcement Policy

As a global platform, Quantum Service and its corporate affiliates, including Quantum Service, (collectively, “Quantum Service”), receive various forms of legal process requesting information about users, sellers, and transactions. The purpose of this policy is to provide basic guidance to law enforcement and governmental entities on requesting information from Quantum Service in connection with investigations and inquiries and on what they can expect from Quantum Service in response to those requests.

Consistent with the applicable terms and Privacy Policy, Quantum Service responds to valid legal process to the extent consistent with applicable laws. Quantum Service reviews requests to ensure that the requests have a valid legal basis. If the request has a valid legal basis, Quantum Service complies by providing data responsive to the request. If a request does not have a valid legal basis, or if it is unclear, inappropriate, or overly broad, Quantum Service typically challenges or rejects the request.

For questions regarding this policy or data requests generally, please contact

Access to Account Holder's Records

Parties seeking data related to a transaction on Quantum Service’s platform or a Quantum Service user’s account should always attempt to obtain the relevant data directly from the user before approaching Quantum Service. Users generally have access to the same transactional records that Quantum Service may be able to produce in response to legal process.


Quantum Service may reject legal process that is not properly served. Acceptance of legal process at any Quantum Service office address, or via fax or email, is for convenience and does not waive any objections, including lack of jurisdiction or proper service.

Data Available

Quantum Service will search for data that is specified with particularity. However, please note that due to the nature of Quantum Service’s systems, Quantum Service may not be able to provide data related to the specific items purchased in a given transaction, and may not be able to locate specific shipping addresses without undertaking significant effort, which may delay its response. Additionally, please note the following guidelines for specifying search terms to better facilitate Quantum Service’s search for responsive information.

User account data requests

Quantum Service may produce basic user account information if properly requested by legal process and if consistent with applicable law. User accounts must be identified by name and email address and/or a Quantum Service-issued user identifier

Listing information requests

Listings for which information is requested must be identified by the URL where the listing was made available on Quantum Service.

Credit Card Transaction Requests

Quantum Service may produce information associated with transactions, including usernames, IP addresses, and shipping information if properly requested by legal process and if consistent with applicable law. Quantum Service may search for transaction data related to specific credit card or debit card numbers, if the requesting party provides the type of card (i.e., Visa, MasterCard, etc.), last four digits of the card number, date of transaction, and the amount of each individual transaction. In addition, Quantum Service may search for information related to third-party payment services such as PayPal, provided that the party requesting data provides sufficient information, and identifies the payment service provider in response to the request.

Quantum Service may produce information associated with transactions, including usernames, IP addresses, and shipping information.


Quantum Service will comply with preservation requests by governmental entities and take steps to preserve available account records for 90 days, which may be extended for an additional 90 days pursuant to a preservation extension request by the governmental entity.

Foreign Requests

To the extent permitted by applicable law, Quantum Service LTD may, at their discretion, respond to requests from law enforcement and governmental entities outside their respective jurisdictions if there is a valid legal basis for such requests.

Emergency Disclosures

Quantum Service may disclose data pursuant to an emergency disclosure request from law enforcement when we believe that doing so is necessary to prevent death or serious physical harm to someone. For more information about the emergency disclosure request process, please contact


Quantum Service does not provide expert testimony support. Quantum Service records are self-authenticating pursuant to law and should not require the testimony of a records custodian. If a special form of certification is required, please attach it to your records request.

Cost Reimbursement

Quantum Service may seek reimbursement for costs incurred responding to requests for information as provided by law and may also charge additional fees for costs incurred in responding to unusual or burdensome requests. Quantum Service may waive these fees at its sole discretion.


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